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Consumers
The European consumer agenda - the strategic vision for EU consumer policy adopted in April 2012: reinforces consumer safety: for goods, services and food, strengthening the regulatory framework and making market surveillance more efficient
enhances knowledge: to cope with the increasing complexity of markets, where consumers need the right tools and information to understand everything from the cost of consumer credit to finding how to complain
improves enforcement and securing redress, without which rights cannot exist
aligns policy to societal change and making it relevant to daily life: to adapt consumer law to the digital age and tackle the problems consumers face online; to factor in the needs of vulnerable consumers; to make sustainable choices easy.
Objectives safeguard consumer rights through legislation, including help to resolve disputes with traders fast and efficiently (e.g. through alternative dispute resolution and European consumer centres)
ensure consumer rights keep pace with economic and social change – especially in the digital area, energy, and financial services
guarantee the safety of products on the single market
help consumers make choices based on clear, accurate and consistent information, e.g. when shopping online
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